Privacy Policy

Effective date: 1 January 2026

Who we are

We are Roe River Books, an independent bookshop based in Dundalk, County Louth, Ireland. When we refer to we, our, or us, we mean Roe River Books.

Contact details

Roe River Books
60 Clanbrassil Street
Dundalk
County Louth
A91 HR65
Ireland
Phone: 042 933 4359
Email: info@roeriverbooks.ie

What this policy covers

This Privacy Policy explains how we collect, use, store, and protect personal data when you:

Visit our website
Place an online order for in store collection
Contact us
Sign up to receive emails
Interact with us in store or online

What personal data we collect

Order and customer details
Name, billing address, email address, phone number, and order history.

Payments
Payments are processed securely by third party payment providers. We do not store full payment card details.

Customer communications
Messages you send to us by email, website forms, phone, or social media.

Website usage data
Technical data such as IP address, browser type, device information, and pages visited, where permitted.

Marketing preferences
Your choice to receive or unsubscribe from email communications.

Why we use your personal data

To process online orders for in store collection
To take payments and help prevent fraud
To notify you when your order is ready for collection
To provide customer support and handle returns
To comply with legal and tax obligations
To send email updates if you choose to receive them
To improve our website and services

Legal basis for processing

Performance of a contract
Legal obligation
Legitimate interests
Consent, where required

Who we share data with

We only share personal data where necessary, including with:

Payment providers
Website hosting and security providers
Professional advisers or authorities where legally required

We do not sell personal data.

International data transfers

Some service providers may process data outside Ireland or the EU. Where this occurs, appropriate safeguards are used in line with GDPR.

How long we keep personal data

Order and invoice records are kept for tax and accounting purposes
Customer communications are kept as needed to manage queries

Your rights

Access your personal data
Request correction of inaccurate data
Request deletion in certain circumstances
Restrict or object to processing
Withdraw consent where applicable
Make a complaint to the Data Protection Commission in Ireland

Security

We take reasonable steps to protect personal data. No system is completely secure, but we work to reduce risk.

Children

Our website is not intended for children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page.